Reservation Policies

PLEASE NOTE:  Credit card charges will appear as ADOBE ROSE INN on your statement.

Room Rates

Rates shown are for one or two people per room. These rates do not include state and local taxes. For rooms that can accommodate more than two guests, $45 plus tax is charged for each additional guest. Rates include a full breakfast served from 8:00 – 9:00 a.m. Rates are subject to change at any time before a reservation is confirmed.

For same day reservations, please call the Inn at (520) 318-4644.

Taxes

By law, the Adobe Rose Inn is required to collect state and local taxes for all room revenue. The current tax rate is 12.05% plus $4 per night.

Check-in Time

Rooms are available for check-in from 3:00 p.m. to 5:00 p.m. Early check-ins and late check-outs cannot be guaranteed. For after-hours check-ins please email us at innkeeper@aroseinn.com or call us at (520) 318-4644 so we may make alternative arrangements.

Check-out Time

Unless prior arrangements have been made, guests must check-out before 11:00 a.m.

Deposit and Cancellations

Please know that cancellations greatly affect our small boutique Inn and our cancellation policy is an important part of our business.

POLICY FOR ALL RESERVATIONS;

A NON-REFUNDABLE deposit for first night will be charged at the time of booking.

The full balance will be collected 14 days prior to arrival which is NON-REFUNDABLE.

If you book within the 14 days of arrival, the full amount will be charged and is NON-REFUNDABLE.

“No shows”, will be charged the full cost of the stay. For cancellations that occur during the stay we reserve the right to charge the full amount of the stay.

Third-party bookings are subject to the third party cancellation policies and fees. Any reservations made through third-party sites should be canceled or changed directly with the booking site.

Occupancy Limits

Adobe Rose Inn rooms are designed to comfortably accommodate 2 guests per room. Our Santa Rita Suite can accommodate 4 guests by converting the futon/sofa in the living area to a full-sized bed. There is an extra nightly charge of $40 plus tax per night for each additional guest that includes breakfast.

Payment

We gladly accept American Express, Visa, MasterCard, Discover, traveler’s cheques, money orders, personal checks, and cash.

Please be advised that your reservation will be charged 21 days prior to arrival under the name of ADOBE ROSE INN.

Non-smoking Policy

For the comfort of others, we operate as a non-smoking facility. You may not smoke any substance including on all patios, balconies, and by the pool. If you smoke or vape any substance in a room, a room damage fee of $350, and up to two room night’s lost revenue will be charged to your credit card on file. NOTE: This policy applies to all smoking and vaping products.

Damage Policy

Guests will be responsible for any damages caused by gross guest negligence or misconduct and will be charged for any costs to repair the Inn to its original condition.

Pet Policy

Pets of all types are strictly prohibited (with the exception of legitimate service dogs) inside or outside the Inn including the parking areas.

Children

Children aged 15 and over are welcome as guests. The Adobe Rose Inn is not equipped to accommodate small children, especially with regard to our other guests and the presence of our pool. In specific instances, the Adobe Rose Inn may waive this restriction with prior approval. Factors that we consider include the maturity of the child, the availability of parents to watch the children at all times, and the guest rooms available.

Please note our policies are subject to change without notice. Please be sure to contact us directly for any questions you may have regarding staying with us or your reservation.

IMPORTANT INFORMATION:

FACE MASKS ARE OPTIONAL.

WE WILL NOT ENTER YOUR ROOM DURING YOUR STAY UNLESS YOU REQUEST A SERVICE.

Accessibility Policy

Adobe Rose Inn, located in the heart of the historic Sam Hughes neighborhood, warmly welcomes all guests. However, due to the historic significance of our 1930’s adobe Inn, the Inn is not completely wheelchair accessible. Removal of necessary physical barriers for complete accessibility is not readily achievable as such removal would threaten or destroy the historic significance of the property.

The physical barriers of the Inn include the following:

  • Elevated access to the Inn, common areas, dining area requires the navigation of steps to the entrance.
  • Bathrooms offer limited accessibility with tub/shower combinations.
  • Narrow interior hallways and doorways cannot accommodate a wheelchair or scooter.

Accessible Accommodations

So that all guests can enjoy the Adobe Rose Inn, we work to ensure those with disabilities can enjoy our Inn. Although wheelchair / scooter access into the Inn is limited, we do make every effort to accommodate those with limited disabilities. For example:

  • The Santa Catalina Room – The perfect getaway space tucked away in a separate building with its own secluded patio. Although this room cannot accommodate a wheelchair or scooter, those with limited disabilities will enjoy the following features:
    • First floor room with King Bed
    • Only steps away from the parking area
    • Large step-in tiled stall shower
    • Convenient kitchenette with wet bar
    • Breakfast is available in the interior breakfast room and kitchen of the Main Inn. From this room, those with limited disabilities can reach this area by the navigation of three steps into the Main inn. During nice days, outside dining is available on the Main Inn’s patio.
  • With 24 hour notice, we can also accommodate special diets including vegetarian, vegan, dairy-free, gluten-free, low-carb and low-fat.

Our goal is to ensure that anyone who wishes to visit Adobe Rose Inn can do so, regardless of their physical abilities. Among the ways we strive to comply with the ADA:

  1. It is our standard operating procedure that individuals with disabilities be able to make reservations for an accessible accommodation during the same hours and in the same manner as individuals who do not need an accessible room.
  2. We have identified and described accessible features as well as physical barriers with enough detail to allow individuals with disabilities to determine independently whether a given guest room meets their accessibility needs.
  3. It is our standard operating procedure to ensure that our accessible guest room option is held for use by individuals with disabilities. However, we protect our clients’ right to privacy of disclosure.
  4. We guarantee that an accessible guest room, once reserved, is held for the reserving customer and is removed from all reservation systems. We make reasonable efforts with third-party reservation systems to ensure that an accessible room is available through at least some of these services and that information concerning the accessibility of the room is included on their reservation platform.
  5. Guests with legitimate service dogs will be provided access to all areas of the inn where members of the public are allowed to go.

For special accommodation needs, please call us directly at (520) 318-4644 so we can help you determine the best guest room to ensure you have a comfortable arrival and enjoyable stay.

Website Accessibility

We are committed to facilitating the accessibility and usability of this website for all people with disabilities. We will continue to implement the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) or such other standards as required by the Americans with Disabilities Act (ADA). On a periodic basis, our website will be tested with assistive technology. Please be aware that our efforts are ongoing. You may email us at innkeeper@aroseinn.com or call us at (520) 318-4644 with questions or concerns regarding ADA accessibility issues, including issues accessing the website.

Privacy Policy

This Privacy Statement describes the privacy practices of Adobe Rose Inn for data that we collect:

  • Through this website operated by us from which you are accessing this Privacy Statement.
  • Through the software applications made available by us for use on or through computers and mobile devices (the “Apps”).
  • Through our social media pages that we control from which you are accessing this Privacy Statement (collectively, our “Social Media Pages”).
  • Through HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with us.
  •  When you visit or stay as a guest, or through other offline interactions.

Collectively, we refer to the Websites, the Apps, and our Social Media Pages as the “Online Services” and, together with offline channels, the “Services.” By using the Services you agree to the terms and conditions of this Privacy Statement.

Collection of Personal Data

“Personal Data” are data that identify you as an individual or relate to an identifiable individual. At touchpoints throughout your guest journey, we collect Personal Data in accordance with law, such as:

Name, gender, postal address, telephone number, email address, credit and debit card number or other payment data, financial information in limited circumstances, language preference, date and place of birth, nationality, passport, visa, or other government-issued identification data, Important dates, such as birthdays, anniversaries, and special occasions, employer details, travel itinerary, tour group, or activity data, prior guest stays or interactions, goods and services purchased, special service and amenity requests, geolocation information, social media account ID, profile photo, and other data publicly available, or data made available by linking your social media and loyalty accounts.

In more limited circumstances, we also may collect:

  • Data about family members and companions, such as names and ages of children.
  • Images and video and audio data via: security cameras located in public areas, such as hallways and lobbies, in our business.
  • Guest preferences and personalized data (“Personal Preferences”), such as services and amenities of which you advise us or which we learn about during your visit.
  • If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.

How We Collect Personal Data

We collect Personal Data in a variety of ways:

  • We collect Personal Data when you make a reservation, purchase goods and services from our Websites or Apps, communicate with us, or otherwise connect with us or post to social media pages, or sign up for a newsletter or participate in a survey, contest, or promotional offer.
  • Personal Data is collected when you visit our properties or use on-property services.
  • We collect Personal Data when you attend promotional events that we host or in which we participate, or when you provide your Personal Data to facilitate an event.
  • We also collect Personal Data when you make a reservation over the phone, communicate with us by email, fax, or via online chat services or contact customer service. These communications may be recorded for purposes of quality assurance and training.

Strategic Business Partners

We collect Personal Data from companies with whom we partner to provide you with goods, services, or offers based upon your experiences at our properties or that we believe will be of interest to you (“Strategic Business Partners”). Examples of Strategic Business Partners include travel and tour partners, and travel booking platforms. Strategic Business Partners are independent from Adobe Rose Inn.

Collection of Other Data

“Other Data” are data that generally do not reveal your specific identity or do not directly relate to an individual. To the extent Other Data reveals your specific identity or relates to an individual, we will treat Other Data as Personal Data. Other Data include: Browser and device data, App usage data, Data collected through cookies pixel tags and other technologies, Demographic data and Aggregated data.

How We Collect Other Data

We collect Other Data in a variety of ways:

  • Your browser or device. We collect certain data through your browser or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version, and the name and version of the Online Services (such as the Apps) you are using. We use this data to ensure that the Online Services function properly.
  • We also gather statistical data about use of the Online Services to continually improve design and functionality, understand how they are used and assist us with resolving questions.

Cookies

We collect certain data from cookies, which are pieces of data stored directly on the computer or mobile device that you are using. Cookies allow us to collect data such as browser type, time spent on the Online Services, pages visited, referring URL, language preferences, and other aggregated traffic data. We use the data for security purposes, to facilitate navigation, to display data more effectively, to collect statistical data, to personalize your experience while using the Online Services and to recognize your computer to assist your use of the Online Services.

Cookies further allow us to select which advertisements or offers are most likely to appeal to you and display them while you are using the Online Services or to send marketing emails. We also use cookies to track responses to online advertisements and marketing emails.

If you do not want data collected with cookies, you can learn more about controlling cookies at: https://allaboutcookies.org/how-to-manage-cookies. You can choose whether to accept cookies by changing the settings on your browser. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Online Services. For example, we will not be able to recognize your computer, and you will need to log in every time you visit. You also will not receive advertising or other offers from us that are relevant to your interests and needs.

Analytics

We collect data through Google Analytics that uses cookies and technologies to collect and analyze data about use of the Services. These services collect data regarding the use of other websites, apps, and online resources. You can learn about Google’s practices by going to http://www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Your IP Address

We collect your IP address, a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses the Online Services, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer the Online Services. We also may derive your approximate location from your IP address.

Aggregated Data

We may aggregate data that we collected and this aggregated data will not personally identify you or any other user.

Use of Personal Data and Other Data

We use Personal Data and Other Data to provide you with Services, to develop new offerings and to protect Adobe Rose Inn. In some instances, we will request that you provide Personal Data or Other Data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services.

We use Personal Data and Other Data for our legitimate business interests, including the following:

  • We use Personal Data and Other Data to provide Services you request, including: To facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to assist you with other information about the area and the hotel at which you are scheduled to visit.
  • When you provide an email address in making a reservation, we use that email address to send you a copy of your bill. If you make a reservation for another person using your email address, that person’s bill will be emailed to you, as well. You can opt out of receiving your bill via email and instead receive a paper copy by contacting the front desk.
  • To manage our contractual relationship with you, because we have a legitimate interest to do so and/or to comply with a legal obligation.
  • To personalize the Services and improve your experiences, when you contact our front desk, visit our hotel.
  • To customize your experience according to your Personal Preferences and present offers tailored to your Personal Preferences.
  • To communicate with you about goods and services according to your Personal Preferences. Such as:
    • Send you marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
    • To communicate with you with your consent, to manage our relationship with you and/or because we have a legitimate interest to do so.
    • To allow you to participate in contests and other promotions and to administer these activities. Some of these activities have additional rules and may contain additional information about how we use and disclose your Personal Data.

Business Purposes

We use Personal Data and Other Data for data analysis, audits, security and fraud monitoring and prevention (including with the use of closed circuit television, card keys, and other security systems), developing new goods and services, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities. We use Personal Data and Other Data in this way to manage our contractual relationship with you, comply with a legal obligation and/or because we have a legitimate interest to do so.

Disclosure of Personal Data and Other Data

Our goal is to provide you with the highest level of hospitality and Services, and to do so, we share Personal Data and Other Data to third-party service providers for the purposes described in this Privacy Statement. Examples of service providers include companies that provide website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, marketing, auditing and other services.

We partner with certain third parties that allow you to enroll in their services or participate in their promotions. For example, certain companies allow you to use your loyalty program number or Online Services login to receive or register for their services. These companies include airlines and rental car providers, as well as sponsors of sweepstakes and contests. Additionally, your social media account provider allows you to connect your social media account to your Online Services account or log into your Online Services account from your social media account.

When you enroll in those services, we disclose your Personal Data and Other Data to those third parties. If you do not want us to share your Personal Data or Other Data in this way, do not provide your loyalty program number to third parties, do not use your Online Services login to register for third-party promotions and do not connect your Online Services account with accounts on third-party services. Data shared in this way will be governed by the third party’s privacy policy and not this Privacy Statement.

We may disclose or transfer your Personal Data and Other Data to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of assets (including any bankruptcy or similar proceedings).

Other Uses and Disclosures

We will use and disclose Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of Adobe Rose Inn, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

Non Adobe Rose Inn Entities

This Privacy Statement does not address, and we are not responsible for the privacy, data or other practices of any entities outside of Adobe Rose Inn, including Strategic Business Partners or any third party operating any site or service to which the Services link, payment service, or website that is the landing page of the high-speed Internet providers at our property. The inclusion of a link on the Online Services does not imply endorsement of the linked site or service by us. We have no control over, and are not responsible for, any third party’s collection, use and disclosure of your Personal Data.

In addition, we are not responsible for the data collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or the Apps or our Social Media Pages.

Third Party Advertisers

We may use third-party advertising companies to serve advertisements regarding goods and services that may interest you when you access and use the Online Services, other websites or online services. To serve such advertisements, these companies place or recognize a unique cookie on your browser (including through use of pixel tags). If you would like more information about this practice, and to learn about your choices in connection with it, please visit https://thenai.org/opt-out/ and https://youradchoices.com/. To opt out of the practice, you may download the AppChoices app at https://youradchoices.com/appchoices.

Security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contacting Us” section, below.

Choices, Access and Retention

You have choices when it comes to how we use your data and we want to ensure you have the information to make the choices that are right for you. If you no longer want to receive marketing-related emails, you may opt out by sending an email request to Adobe Rose Inn or by following the instructions in any such email you receive from us. We will try to comply with your request as soon as reasonably practicable.

Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services).
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).
  • Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Contacting Us

If you have any questions about our Privacy Statement, please contact us at:

Adobe Rose Inn
940 N Olsen Ave, Tucson, Arizona 85719
(520) 318-4644
adoberoseinn.com
innkeeper@aroseinn.com